Policies, Shippings and Returns
Prices of in-stock items are as shown; prices for special orders are by request. All prices are subject to change without notice. Your purchase will not be finalized at a different price without your approval.
We accept PayPal, American Express, VISA, MasterCard, Discover (Master Card), and Amazon Pay. Credit card payments are subject to verification and may require additional authorization. All orders must ship to the billing address, for your protection.
Évu offers free shipping on all domestic orders within the United States and its territories for purchases over $100.
Shipments are sent from Évu during the business week, excluding holidays. Please allow 2-3 business days for your order to be processed prior to shipping. Rush orders may be facilitated on an individual basis. An adult signature is required upon delivery. International orders can be shipped only to the billing address matching the credit card or banking information that is used by the buyer.
Returns and exchanges will be accepted and prompt reimbursement will ensue upon receipt of the jewelry if the following requirements are met:
- You must notify us within 2 days of receipt of the jewelry to make return/exchange arrangements.
- Customers must contact us prior to shipping returns so we may approve the reason for the return, and then issue a shipping label and packing instructions.
- All returns must be received by us within 7 days of the original receipt. A full refund will be issued in the same manner in which you paid. The refund amount will be the purchase price less any transaction fees – namely credit card fees and return shipping charges. Please insure your return shipment for the purchase price. Clients are responsible for return shipping charges and insurance on returned merchandise.
- The item must be returned to us in exactly the same excellent condition in which it was provided, including all branded packaging, to receive a full refund. We reserve the right to refuse a return/exchange when our requirements are not met.
Please contact us at email@example.com to arrange return of your order.
Custom orders are not refundable. We want you to be happy with your order, so we will review it with you carefully before you make a commitment. A 50% deposit is required on all special orders before work commences.
International shipments can be arranged. Please note: we cannot be responsible for additional costs, such as customs, duties, VAT, taxes, etc. You may wish to contact your local customs office for an estimate before ordering. Please note that we must declare the full value that you paid for your items on the shipment.
Our jewelry is guaranteed to be as stated. There is no warranty on the jewelry itself but we, like you, expect it to stand up to normal wear and tear unless otherwise advised. If you experience a problem, please contact us immediately at firstname.lastname@example.org so we can assess whether it is a manufacturing issue. Please include your name, description of the repair required, photo of the damage, and proof of purchase. If we are able to repair your piece, we will issue you a return authorization and shipping instructions. Repairs may take up 4-6 weeks to complete depending on the nature of the repair. We will return your repaired item back to you as soon as it is ready and will notify you with an email and tracking number as soon as it ships. All repairs are subject to shipping charges.
We reserve the right to deny unreasonable repairs, returns, and exchanges but will do our best to work with you.
Please take note: opals are delicate, pearls cannot be exposed to hair spray or chemicals, emeralds should never be subjected to heat or sonic cleaning, no one can drop their jewelry without expecting an unpleasant outcome, no weight-lifting with those rings, and, should the jewelry be serviced outside of Évu, we simply have no way to provide support afterwards.
We suggest restringing of strung item every year for any heavily worn items. We are happy to do this for you at a minimal charge. Contact us for details at email@example.com.